Terms & Conditions

Effective Date: 8/25/2023

Terms and Conditions:

The following terms and conditions outlined by Das Lyfe Auto Detailing constitute an agreement between the client and our company. By availing our professional cleaning and detailing services, the client acknowledges having read, understood, and agreed to abide by these terms. It is essential to carefully review and acknowledge these terms before proceeding with our services.

Das Lyfe Auto Detailing reserves the right to update, modify, or change these terms and conditions without prior notice. The most recent version of the terms will be made available on our website and will supersede any previous versions.

At Das Lyfe Auto Detailing, we offer professional cleaning and detailing services for vehicles. By availing our services, you agree to the following terms and conditions:

1.) Booking:

To schedule an appointment, provide accurate vehicle information, including make, model, and specifications. We reserve the right to refuse service or make appropriate pricing adjustments if the information is incorrect or misleading.

2.) Access:

You agree to provide access to your vehicle at the specified location and time. In unforeseen circumstances like restricted access or unsafe conditions, we may cancel or reschedule.

3.) Liability:

All vehicles are cleaned at the customer’s own risk and the vehicle must be able to withstand our normal cleaning processes. While we promise to take utmost care, we are not liable for the potential increase of any pre-existing damages or wear during the cleaning or detailing process. Including but not limited to pre-existing swirl marks, paint chips, clear coat paint failure, interior adhesive separation, fading of vinyl or plastics, torn or worn-out fabrics, the staining cracking, or peeling of any worn-out surfaces prior to the appointment, etc.

4.) Payment:

Payment is due in full at the completion of the service. We accept payment online and in-person payments through this website, cash, check, Zelle, Venmo, Facebook Pay, Apple Pay, or other agreed-upon methods.

5.) Vehicle Moving and Damages:

We kindly ask that you please move your own vehicle if needed. However, if we're requested to move a vehicle on-site, we are not responsible for malfunctions or damages, except in cases of proven negligence on our part, otherwise, the client assumes liability.

6.) Pre-existing Vehicle Damages:

We conduct a visual inspection before detailing but are not liable for pre-existing damages.

7.) Photography Consent and Privacy:

Clients give explicit permission to use vehicle photographs for advertising. We respect privacy and do not share personal information with third parties.

8.) Detailed Areas and Additional Charges:

Certain areas such as the engine bay, glove box, center console, undercarriage, and inside any other personal compartments are not included in the standard detailing package unless agreed upon in advance. Additional charges may apply for these services.

9.) Personal Belongings:

Clients are responsible for removing their personal belongings before the appointment. We are not liable for any lost, damaged, or misplaced items.

10.) Service Guarantee:

While we strive for excellence, detailing results may vary based on the vehicle's condition. We cannot guarantee firm completion times or complete stain, odor, or contaminant removal.

11.) Refusal of Service:

We reserve the right to refuse service to anyone and decline demands exceeding the booked package or our capabilities.

12.) Windows Cleaning Disclaimer:

Due to uncontrollable factors such as weather, we cannot guarantee perfectly clean windows after detailing.

13.) Challenging Cleaning Situations:

Vehicles in challenging conditions may require a follow-up appointment for desired results.

14.) Pricing Policy and Conditional Issues:

Inform us of any conditional issues before booking to avoid changes in pricing. By informing us in advance, you enable us to properly plan and allocate the necessary resources to address your vehicle's specific needs.

15.) Booking Policy:

All appointments must be booked through our website. Your appointment will not be accepted until it is first reviewed and then confirmed by us. You will then shortly after receive a confirmation by text and/or email that either confirms your chosen date and time or asks you to select another date and time. Timely cancellations or rescheduling requests are appreciated.

16.) Communications Policy:

We maintain open and responsive communication channels with clients for inquiries, concerns, or appointment changes.

17.) Gift Cards Policy:

Gift cards are non-refundable, and cannot be redeemed for cash.

18.) Battery Discharge Policy:

Clients are responsible for their vehicle's battery charge during the service, and we are not liable for battery discharge or related issues.

20.) Duration Policy:

We cannot guarantee any firm completion times for bookings. Our detailing times are estimates only, as each vehicle is different and may require more or less time to complete.

21.) Right to Refuse Service:

Das Lyfe Auto Detailing reserves the right to refuse service to anyone and may deny customer demands beyond the booked detailing.

22.) SMS Text Messages:

Das Lyfe Auto Detailing will send you SMS text messages to confirm your service request, and provide progress updates.

23.) Mobile Phone Costs:

Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Das Lyfe Auto Detailing is not responsible for any potential costs.

24.) No Specific Condition Guarantee:

There are NO GUARANTEES of bringing your car back to a specific condition, such as "Show Room New."

25.) Redo and Refund Policy:

If our service falls short of your expectations due to apparent oversight or poor craftsmanship, we will take immediate action to remedy the situation at no additional cost, by addressing the specific area in question. However, please consider that if the outcome reflects the best possible result achieved by us considering the vehicle's condition or other factors, we will discuss the situation transparently with you.

At Das Lyfe Auto Detailing, your satisfaction is our priority.

We appreciate your trust in our services and are committed to providing exceptional auto detailing experiences.

Cancellation Policy:

1.) Provide at least a 24-hour notice for cancellations or rescheduling. We understand unforeseen circumstances and will accommodate rescheduling needs.

2.) We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, including inclement weather, equipment failure, or other events beyond our control. In such cases, we will notify you as soon as possible and make arrangements for an alternative appointment.

This Privacy Policy outlines the data collection, usage, and protection practices when you visit and use our website and services. By accessing or using our website and services, you agree to the terms described in this Privacy Policy.

Information We Collect-

Personal Information:

We may collect personal information that you voluntarily provide to us when you interact with our website and services. This may include but is not limited to your name, email address, phone number, postal address, and payment information.

Non-Personal Information:

We also collect non-personal information such as your IP address, browser type, device information, and website usage data. This information is collected automatically through cookies and similar tracking technologies.

How We Use Your Information-

Provide Services:

We use the information you provide to deliver our mobile auto detailing services to you. This includes scheduling appointments, confirming bookings, and ensuring a smooth customer experience.

Communication:

We may use your contact information to communicate with you regarding your bookings, service updates, promotional offers, and other relevant information related to our business.

Improve User Experience:

The non-personal information collected is used to analyze trends, track website usage, and improve our website's functionality and user experience.

Marketing:

With your consent, we may use your personal information to send you marketing materials, newsletters, and special offers related to our services. You can opt-out of receiving marketing communications at any time.

Legal Compliance:

We may use your information to comply with applicable laws, regulations, legal processes, or respond to lawful requests from

public authorities.

How We Protect Your Information:

We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, use, disclosure, or alteration. This includes using encryption for sensitive data, restricting access to authorized personnel only, and regularly monitoring our systems for vulnerabilities.

Third-Party Sharing:

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in delivering our services. These third parties are bound by confidentiality obligations and are not allowed to use your information for any other purpose.

Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect certain features of our website.

Your Choices and Rights-

Access and Correction:

You have the right to access and update your personal information. If you wish to access, correct, or delete your data, please contact us using the contact information provided at the end of this Privacy Policy.

Opt-Out:

If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions in the emails or by contacting us directly.

Children's Privacy:

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or other communication methods. Please review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Das.Lyfe.Auto.Detailing@gmail.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.